loader image
Generic filters

We’re all about connecting with our community.

If you can’t find the answers you need below, please get in touch and our team will be happy to help.

We’re all about connecting with our community.

If you can’t find the answers you need below, please get in touch and our team will be happy to help.

Register as a Professional.

Get in touch or ask us a question.

Frequently Asked Questions.

Why see a doctor online?

The COVID-19 pandemic has made it more important than ever to be able to access medical help remotely. The Health-Connect platform provides instant access to a range of health professionals, anytime and anywhere. From minor illnesses to chronic conditions, many issues can be treated effectively without having to see a doctor in person.

Is it safe to see a doctor online?

Just like in a surgery, your consultation is private and confidential. Instead of using an off-the-shelf system, we custom built our own secure video conferencing platform. All information transmitted through our platform is encrypted, and we store all health data on secure servers.

Do I need to download an app?

No. We understand that data can be expensive, and we wanted to make sure that our platform was as easy-to-use and accessible as possible. You can connect via video from your mobile, desktop or tablet.

What kind of doctor can I see?

We’re more than an online GP service. Our Health-Connect network includes doctors and healthcare professionals from a wide range of fields, including: mental health, children’s health, adult health, pregnancy health, dental health, eye health, corporate health, diet and fitness.

Can I get a prescription online?

Yes. Your professional can prescribe treatment, medication and arrange follow-up care during your online appointment. You can either pick up your prescription from a chosen pharmacy, or have it delivered to your door.

How will I speak to a doctor?

We use secure video calls to connect you with your chosen professional. Just like a physical consultation, you’ll speak to a medical or health practitioner face-to-face on camera. Your professional can discuss your symptoms, look at any affected areas, listen for any signs or symptoms, and find the best route forward.

Do I need to set up an account?

No. We wanted to make access to online health services quick and easy, so there’s nothing to install or download. Simply click on the secure link in your email when it’s time to start your appointment and your video call will launch in your web browser. Our platform is supported by Safari, Chrome, Edge and Firefox.

How do I book an appointment?

Browse our professional network to find the person who best suits your needs and select an appointment to suit your schedule. Once you’ve confirmed the appointment, you’ll be sent an email with a unique link. Plus, an email reminder 10 minutes before your appointment.

Can I choose the doctor I see?

Yes! This is what makes Health-Connect different to other online appointment providers. Choose the general, specialist or mental health professional that’s right for you.

What kind of conditions can you treat?

Some of the conditions our professionals treat most frequently include:

How it Works.

All access. Choose a healthcare professional, consult via video, get the treatment you need.

What we Treat.

All conditions. Just like in a surgery, our expert team can consult remotely on almost everything. 

Find an Article.

All better. Search medical, fitness and mental health advice for a happier and healthier you.